Coushy 5 Years Limited Warranty

Note: Products sold as “Final Sale” or “Clearance” items may be covered by shorter warranty terms than those stated below.

Congratulations on your purchase of a Coushy® Cushion. Coushy is committed to providing superior product durability and quality so that you may achieve healthful, comfortable sit. If the seat cushion was sold new in by Coushy or a Coushy-authorized reseller and is defective due to faulty workmanship or materials, Coushy warrants that, at Coushy’s option, it will replace or repair the cushion. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Coushy undertakes no other responsibility and all other warranties, either express or implied including specifically the implied warranty of fitness for a particular purpose and the implied warranty of merchantability, are hereby waived and disclaimed.

This limited warranty extends for 5-year from the original purchase date of the original product purchased. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the cushion whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tag from the cushion will be required to make a warranty claim. For warranty service, you are required to preserve these documents during the 5-year warranty period. This warranty is applicable only to cushions in normal in-home consumer use.

During normal, proper use, this warranty shall apply only if the materials of the cushion crack, split, or otherwise fail during normal use and normal handling which is in accordance with Coushy’s care and use instructions for the cushion (available at www.coushy.com). This warranty shall not apply if Coushy determines in its reasonable discretion that the cushion has been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: Tears, punctures, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure. For the health and safety of anyone who would be required to dispose of, or otherwise handle, the cushions, Coushy, and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Coushy reserves the right to deny warranty coverage. Photos may be requested to be sent via the internet to Coushy. Localized firmness changes are normal and are not covered under warranty. Comfort preferences are not covered under warranty. The cushion must be always covered in use, or the warranty is void (UV light degrades cushioning materials).

Coushy will not charge the purchaser to repair or replace the purchaser’s cushion if it is reasonably deemed by Coushy to be defective according to the terms herein during the first (5) year since the original purchase. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of the purchaser. The warranty for any repaired or replaced cushion runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the cushion, or the cushion cover shall be at Coushy’s sole option.

Warranty Coverage Additional Limitations if replacement of a cushion or a cushion cover takes place, the product being replaced must be sent to Coushy or otherwise disposed of as directed by Coushy. To initiate a warranty claim, please contact our customer support at hello@coushy.com with photos of the damaged products. 

COUSHY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY PRODUCTS SOLD BY COUSHY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.