GENERAL

Can I purchase your products in a retail store or on Amazon?

Currently, we only sell our products exclusively on this website.

How do I unsubscribe from your newsletter?

We’re sorry to see you go, but we respect your decision. To unsubscribe, simply click the link in the footer of your email from us that says "Unsubscribe". You will then be taken to a page where you can unsubscribe or manage your email preferences. Please allow up to 48 hours for this to take effect. Thank you for your patience!

If you require the help of our Customer Success team, please send us a message via our contact page.

Can I order the cushions in bulk?

Absolutely! Just contact our wholesale team at wholesale@coushy.com

PAYMENT & ORDER

What payment methods do you accepte?

We accept all major credit cards, PayPal, Gpay, and Apple Pay. We have also partnered with Afterpay and Sezzle to offer you interest free installment options.

At this time, we do not accept cash, checks or money orders.

Where do I put my coupon code?

If you’re using a computer, please refer to the steps below:


• Add the item(s) you wish to purchase in your cart.
• Click on the “VIEW CART” button.
• Review your order. Once completed, click on the “CHECKOUT” button.
• On the customer information page, enter your coupon code in the designated box and click “APPLY”.
• You should see the new order total once the code has been applied.


If you’re using your mobile phone or a device with a small screen, please follow the steps below:

• Add the item(s) you wish to purchase in your cart.
• Click on the “VIEW CART” button.
• Review your order. Once completed, click on the “CHECKOUT” button.
• Click on “SHOW ORDER SUMMARY” to see the designated coupon code box.
• Enter your coupon code in the box and click on the “->” button.
• You should see the new order total once the code has been applied.

Why can't I successfully apply my coupon code to my order?

There are few reasons why a coupon code cannot be applied to an order:


• The code is no longer valid. Most of our codes have an expiration date. So if your code is not working, it’s possible that it’s already past the expiry date.


• The code has already been used. Most of our coupon codes are single use. If you have already used a coupon code in the past, you will likely not be able to use it again for a second purchase.


• Your code didn’t meet the minimum order requirement. Some of our codes have a minimum order requirement.


• The item you're purchasing is already discounted. Most of our codes only apply to regular-priced items.


• The item you're purchasing is a limited edition item.

If you encounter problems getting your coupon code to work, please reach out to our Customer Success team via our contact page and we’ll do our best to help you.

Can I use more than one coupon code per order?

Unfortunately, only one coupon code can be used per order on our website.

Will my coupon code apply to the entire order?

In most cases, coupon codes would only apply to regular-priced items. They won’t apply to shipping fees and limited edition items.

What if I placed an order and forgot to use my coupon code?

No worries! Just send your coupon code to our Customer Success team via our contact page and we’d be happy to honor the discount for you.

Can I still cancel my order or make changes to my order/shipping information after ordering?

Our fulfillment team tries to process orders as quickly as possible. In most cases, we can no longer make changes or cancel an order after it has been placed. However, if your order requires changing and you catch us before your order is shipped, our Customer Success team may still be able to cancel/change it for you. Please contact them via our contact page.

How can I confirm that my order was placed?

Once you’ve placed your order, you will receive an order confirmation email containing your order number. If you created an account on our website, you can locate the order confirmation there as well. If you still can’t find your order number, please feel free to reach out to our Customer Success team via our contact page.

Where is my order and how can I track the delivery progress?

The easiest and fastest way to locate your package is to use the tracking link or number sent to you after your order is shipped. You could opt to be notified whenever there’s a new update by inputting your email address or mobile number to the designated field on the tracking link. you can also use our tracking page to know the status of your package.


If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated to your order when inquiring about your package.

It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Success team via our contact page so they could help you with your concern.

My package is missing, what should I do?

While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. Please follow the steps below:


• Check with your family or neighbors as it’s possible that one of them received the package on your behalf.
• Check exterior doors or other places where the courier may have left your package (e.g. behind a plant). There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature).
• If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email. It’s possible that the package is still with them and they just mistakenly scanned it as “Delivered”.
• If you still can’t locate the package after this, please let our Customer Success team know that your order is missing and share your order number with them. You may reach our Customer Success team via our contact page.

Why my package returned to sender?

Below are the common reasons why packages get sent back to us:

• The address on file is incorrect. To ensure the smooth delivery of your package, please double check your shipping address before placing your order.

• The recipient isn’t available to accept the delivery.

• The recipient or a family member refused to accept the delivery.


If the courier wasn’t able to successfully deliver the package, they’ll hold on to it in a nearby distribution center. If the retaining period is exceeded and the package remains unclaimed, it gets returned to the sender.

If your package has been returned to us, we’d be happy to reship. Simply send your updated shipping address and order number to our Customer Success team via our contact page. We can also provide a refund (less shipping and handling charges).

What do I do if i receive the wrong product or order?

This rarely happens, but in the event that it does, please let our Customer Success team know via our contact page. We'll do our best to sort things out for you by sending the correct items and arranging any necessary returns. Thank you for your patience and understanding!

SHIPPING

When will you ship my order?

Our fulfillment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 2 business days.

Is shipping free? How long does delivery take?

Yes, it is! We offer free standard shipping. All orders are processed and dispatched within 1-2 business days.

Our current estimated transit times for orders going to the US(Contiguous USA) are 2 - 5 business days once shipped. 

What is your policy on delayed delivery?

While we can give you an estimate on when you are likely to receive your order, we can’t guarantee the delivery date/time. In most cases, packages would arrive within the shipping time frame. However, there are times that our partner couriers may face circumstances outside their control which could cause delivery delays.

In cases like this, we recommend reaching out to the courier directly as they can provide you with more information regarding the cause of the delay and new delivery time. Please use your tracking number to inquire about your package. You may also reach out to our Customer Success team via our contact page and we’ll do our best to assist you.

Do you cover taxes/customs fees?

Unfortunately,  we’ll not be able to cover or refund any duty fees incurred by your local laws. In most cases, VAT and customs fees will not apply due to the relatively low value of the shipment. However, we still encourage checking the customs and VAT laws of your local region before making a purchase.

Where do you ship from?

We have four warehouses in the USA. Depending on your product and inventory quantity, we will chose the appropriate warehouse to get your order in the fastest possible time.

Do you ship worldwide?

Currently, we are only shipping orders to the USA. We are in the process of expanding to more countries.

WARRANTY & RETURNS

What's your return policy?

We guarantee that your Coushy will transform your sitting comfort. That’s why every Coushy product (except those purchased during limited-time sales events) comes with a 100-day money-back guarantee.

If your Coushy doesn’t work for you for any reason, you’re 100% covered — simply reach out to our customer success team via our contact page and let them know why the product didn’t work for you. They will provide you instructions on where to send the product and once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund for the item you purchased.

If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.


Please note, you will be responsible for any shipping related charges. If we are required to pay any customs duties/fees then it will be deducted from the refund amount(we will provide you the proof charges). If the item gets lost during the shipping process, we will not be liable for any kind of refund. Learn more

What's your warranty policy?

At coushy, we stand behind the quality of our products 100% & that's why we provide industry leading warranty.

In the unlikely event that you aren’t blown away by the quality of your Coushy or you happen to encounter a manufacturing defect, let us know within 5 years from the date of purchase and we’ll exchange your Coushy for a new one, free of charge.

Just reach out to our customer success team via our contact page and let them know what you’re experiencing so we can make it right. Please note that we can only offer replacements of the same product that you originally purchased. learn more.

still got questions?

shop ergonomic cushions

On Sale
$69.00 $85.00
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On Sale
$69.00 $87.00
Black
Gray
Blue
Pink

what our customers think

Tony G.

“The first time I sat on it I felt total relief and comfort. My posture is more ergonomically correct, less pressure on my legs and my poor butt feels like it is set on a cloud! And 5 days later is the same as the first."

David K.

I have been using this cushion for a few months now. I am a very heavy computer user. I feel like Coushy has worked tremendously well for me and given me relief to becoming more active and healthy.

Ian H.

This is an outstanding product. It accomplishes two seemingly contradictory functions at the same time:- It feels very soft and conforming bit firm but never bottoms out.“

Amanda W.

Perfect cushion to sit on for the chairs that get flat after sitting on them for a while. I use this for work since my work shifts are 12 hours and it does get uncomfortable sitting for so long.

Courtney T.

I'm very pleased with this cushion. I'd used it for a few days prior to reviewing so I could give an informed opinion. I have arthritis in my lower back and I can't stand upright after sitting. This cushion relieves the pressure and has relieved some of my back pain, as well!

Cassie M.

“ Bought this for my work chair because I kept getting pain in my tailbone from sitting all day. Used this for one day and it was instant relief. It's so comfy!“