Help Center

All of our payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
There are few reasons why a coupon code cannot be applied to an order:

• The code is no longer valid. Most of our codes have an expiration date. So if your code is not working, it’s possible that it’s already past the expiry date.

• The code has already been used. Most of our coupon codes are single use. If you have already used a coupon code in the past, you will likely not be able to use it again for a second purchase.

• Your code didn’t meet the minimum order requirement. Some of our codes have a minimum order requirement.

• The item you're purchasing is already discounted. Most of our codes only apply to regular-priced items.

• The item you're purchasing is a limited edition item.
If you encounter problems getting your coupon code to work, please reach out to our Customer Success team via our contact page and we’ll do our best to help you.
If you’re using a computer, please refer to the steps below:

• Add the item(s) you wish to purchase in your cart.
• Click on the “VIEW CART” button.
• Review your order. Once completed, click on the “CHECKOUT” button.
• On the customer information page, enter your coupon code in the designated box and click “APPLY”.
• You should see the new order total once the code has been applied.

If you’re using your mobile phone or a device with a small screen, please follow the steps below:

• Add the item(s) you wish to purchase in your cart.
• Click on the “VIEW CART” button.
• Review your order. Once completed, click on the “CHECKOUT” button.
• Click on “SHOW ORDER SUMMARY” to see the designated coupon code box.
• Enter your coupon code in the box and click on the “->” button.
• You should see the new order total once the code has been applied.

We accept all major credit cards, PayPal, Gpay, and Apple Pay. We have also partnered with Afterpay and Sezzle to offer you interest free installment options.
At this time, we do not accept cash, checks or money orders.
Our fulfillment team tries to process orders as quickly as possible.
If you want to cancle the order or want to make changes, simply reply to your order confirmation email or reach out to us directly at hello@coushy.com with the correct information within 1 hour of placing an order. After 1 hour, we won't be able to change the details.
Once you’ve placed your order, you will receive an order confirmation email containing your order information. Make sure to check the spam folder of your email if you can't find the email.
If you created an account on our website, you can locate the order confirmation there as well. If you still can’t find your order number, please feel free to reach out to our Customer Success team via our contact page.

All orders are processed and dispatched within 1-2 business days.
Our current estimated transit times for orders going to the US(Contiguous USA) are 2 - 5 business days once shipped.
We offer free shipping on all orders.
We ship from our warehouse located in WI.

No. Currently we do not ship internationally. We are in the proccess of expanding into other countries so please subscribe to our newsletters for updates.
The easiest and fastest way to locate your package is to use the tracking link or number sent to you after your order is shipped. You could opt to be notified whenever there’s a new update by inputting your email address or mobile number to the designated field on the tracking link.
If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated to your order when inquiring about your package.
It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Success team via our contact page so they could help you with your concern.
This rarely happens, but in the event that it does, please let our Customer Success team know via our contact page. We'll do our best to sort things out for you by sending the correct items and arranging any necessary returns. Thank you for your patience and understanding!

We guarantee that your Coushy will transform your sitting comfort. That’s why every Coushy product (except those purchased during limited-time sales events) comes with a 100-day money-back guarantee.

If your Coushy doesn’t work for you for any reason, you’re 100% covered — simply go to https://returns.coushy.com/ to initiate return or exchange. Once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund (minus the return shipping cost) for the item you purchased.

If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.

Please note, you will be responsible for the return shipping cost.

At coushy, we stand behind the quality of our products 100% & that's why we provide industry leading warranty.

In the unlikely event that you aren’t blown away by the quality of your Coushy or you happen to encounter a manufacturing defect, let us know within 5 years from the date of purchase and we’ll exchange your Coushy for a new one, free of charge.

Just reach out to our customer success team via our contact page and let them know what you’re experiencing so we can make it right. Please note that we can only offer replacements of the same product that you originally purchased. learn more.