Shipping Policy

All orders are processed and dispatched within 1-2 business days.

Our current estimated transit times for orders going to the US(Contiguous USA) are 2 - 5 business days once shipped. Currently, we don't ship orders internationally. 

Wrong Address Disclaimer

It is the customer's responsibility to ensure the shipping address entered during checkout is correct. If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email or reach out directly at hello@coushy.com with the correct information within 1 hour of placing an order. After 1 hour, we won't be able to change the details.

After your order is shipped, we cannot guarantee a change of address and can not be held liable for any theft or delivery to the wrong address. 

Cancellation Policy

We offer free cancellations on all orders if they're not marked as shipped. If you need to cancel your order, email us at hello@coushy.com with the subject "CANCEL" within 1 hour of placing the order and our Customer Support team will be happy to assist you.

Please note all orders are processed through our warehouse as soon as possible. Once your order has been processed, we cannot apply cancellations. If you still want to cancel your order after your order is processed, please refer to our Refunds and Exchange Policy below.

Notes: 

1. Orders placed on or before 5 January 2023 can take 7 to 14 business days once shipped. Since we use third-party shipping providers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally weather or operational delays could impact your delivery.

2. There is no guarantee that your order will be delivered to your doorstep if you live in an apartment building. Our delivery partner may leave the parcel near the general mailbox area of your building.

Also, If you have provided a business address, the delivery may happen after hours. In both cases, it is the customer's responsibility to secure the package and we can't be held responsible for any lost or stolen package after the tracking confirms the delivery.