Returns 

If you purchased a product from us and are not happy with it, you may return it within 100 days of your purchase for a refund*.

The product must be in the same, like-new condition, with the original packaging and all included contents. The customer must use the Coushy return portal to make the return. We will not be liable for any refund if the customer uses their method to return the product. 

Notes:

1. Once the order is shipped, we can not cancel it for a refund. It can be returned for a refund.

2. The original shipping fee and package protection fee, if any, will not be refunded.

To Initiate A Return or Exchange: CLICK HERE

• Repack - Make sure your item is in the same, like-new condition and packed in the original packaging with all included contents.
• Print & Ship - Once approved, an order-specific return label*(non-prepaid) will be available for you to print.

Once you receive the label, please follow the instructions below:

1. Print your return label and attach the label to any packaging of your choice, and put the cushion with its packaging in that box. Do not stick any labels to the packaging with the Coushy logo.
2. Drop off the package at the carrier identified on the label. 

*Please note that you are responsible for the return shipping cost unless you use our VIP checkout.

• Refund - Once we've received and examined your returned items, we will send you a refund notice and refund your purchase through your original payment method within 5~7 business days. A 15% restocking fee may be deducted.

 *Note: 

1. No refund will be provided if we receive the return with the damaged product or packaging or if the original packaging is not included or damaged. 

2. Once the return is initiated, you must ship the return within 28 days as the return label will expire after that, and you will be required to restart the return process.

Late or missing refunds (if applicable) 

If your return has been delivered and you still haven’t received a refund after 10 days, please contact us at hello@coushy.com with your order number. A customer success representative will reply within 24 hours to help resolve this issue.

Final sale items (if applicable) 

Items marked as final sale cannot be refunded. 

Gifts 

Any gift purchase return is treated as a standard return. Upon receipt of the returned item, you, the purchaser, will be refunded through your payment method in 5~7 business days.